Timber Window Sash

Why Choose Us

Lock & Roll’s commitment to our customers means that we always:

Arrive on time or call prior to advise if running late or early
Stand behind our workmanship
Arrive clean, tidy and ready to help you

Workmanship
If our workmanship is found to be substandard, we will put things right. If this means using the services of an alternative Franchise Owner, this will be arranged for you.

Product
We honour all manufacturers’ warranty statements on all products we supply or install.

Insured
All Lock & Roll technicians have public liability insurance.

Security
Our technicians have security licenses for your peace of mind.

We Go Above & Beyond

Terry Crowdey

13. July, 2020.

I had a very annoying design flaw in the windows of my unit which made them extremely difficult to clean. Everyone at Lock and Roll were extremely helpful, when they came out to inspect the windows they fixed the problem on all four windows in 30 minutes. It was quick painless and not expensive. Made cleaning a breeze and did it with no hassles. Great job guys you are the best.

FAST NEWS

12. July, 2020.

Good job done

Moira M

21. May, 2020.

I found these guys to be extremely prompt, really friendly and highly professional.I would highly recommend them.

Kathleen Smith

5. December, 2019.

Have had a great experience twice with Lock and Roll. They fixed two sliding doors for us and charged very reasonably. One door has a pre-existing problem with the frame, that needs replacing, something that Lock and Roll don't do, but because of this the door came off it's track again a few weeks later. They came out for free to put it on the track again. Tradesmen have all had a great, friendly, professional manner and are well presented so would recommend Lock and Roll for any window or sliding door repairs.

Julienne McCarthy

22. February, 2019.

David came to service our bifold doors. He and his assistant were friendly, helpful and very efficient. Pricing was also reasonable. Would not hesitate to call Lock & Roll again. Thanks for giving us back the freedom to use our outdoor room again.

Adam Epstein

21. February, 2019.

Excellent service all round. For a fraction of the price of new sliding doors, Sean & his team fixed old sliding doors and installed new locks and seals. Doors are like new.

Ken Levien

19. February, 2019.

Repaired our sliding windows and was quoted $150 call out fee plus $149 for parts . It was determined that no parts were needed , only adjustment to existing parts was necessary taking 15 minutes. Charged $150 plus $120 technicians fee which I considered a “rip off “ ( I was not informed, prior, of a “technicians fee”). Subsequent to my complaint of overcharging I was contacted by their company Director who apologised for the overcharge and made an appropriate refund. They are therefore to be commended to the prompt response to the complaint and the satisfactory outcome.

PHIL MCNUTT

10. February, 2019.

I can't speak highly enough of Lock & Roll. On time, did a great job with the repair and even offered to fix something else for me since he was already there at no extra charge!

Kathleen Smith

Have had a great experience twice with Lock and Roll. They fixed two sliding doors for us and charged very reasonably.

One door has a pre-existing problem with the frame, that needs replacing, something that Lock and Roll don't do, but because of this the door came off it's track again a few weeks later. They came out for free to put it on the track again. Tradesmen have all had a great, friendly, professional manner and are well presented so would recommend Lock and Roll for any window or sliding door repairs.

Daniel Hou

Impressive professional attitude. Mark came to repair my double hung trend windows.

I was very happy with the result already but he just kept on working on it for more than 30 minutes to get better balance and smooth movement. Many thanks.

Julienne McCarthy

David came to service our bifold doors. He and his assistant were friendly, helpful and very efficient.

Pricing was also reasonable. Would not hesitate to call Lock & Roll again. Thanks for giving us back the freedom to use our outdoor room again.

Adam Epstein

Excellent service all round. For a fraction of the price of new sliding doors, Sean & his team fixed old sliding doors and installed new locks and seals. Doors are like new.

Allan Comben

Great service from the outset. Sean initially explained that they didn't have in stock the replacements for our size windows.

About 2 weeks later contacted us to arrange a fresh date and time. Arrived within about 5 minutes of appointed time. Respectful of our property, worked quickly and quietly. On completion of the job got us to check the work. made some suggestions. Paid, and efficiently got a receipt by e-mail. Great Customer service.

Phil Mcnutt

I can't speak highly enough of Lock & Roll. On time, did a great job with the repair and even offered to fix something else for me since he was already there at no extra charge!

Stella Kenny

I had Robert and his colleague repair my security door and lock. I highly recommend these two young professional gentlemen.

Paul Ceccato

Fixed my wooden bifold doors that opened out on to my deck so they were no longer stuck. Satisfied customer.

Chookie Inthebackyard

Prompt and fast, because they were concerned about my security.

Daryl L

I had a very excellent experience with Lock & Roll who fixed my 40year old aluminium windows and new fly screens.

They sourced the obsolete parts and didn't leave till they were satisfied with the quality of the window movements, new seals, rubbers and rollers and an excellent price for the labour involved - i recommend totally!

Cameron Ward

Repaired the rollers on my glass sliding door. Great job!

Grace

Repaired the rollers on my glass sliding door. Great job!

Jie Guo

1 sliding door I thought beyond fixing and 2 aluminium windows given a new lease of life, plus the tradesman was on time

polite and very professional, paid a fair price but service like this I thought was a thing of the past - 100% especially to the 'tradie' who helped me at Roselands

Over time, timber windows exposed to the elements can degrade or rot to the point they require replacement.