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Does this describe your double hung window problem:

  • Double hung windows no longer hang or stay in place?
  • Does the window jam and stick when trying to open or close?
  • Window does not completely shut to lock?

Lock & Roll can help you:

Lock & Roll technicians are experienced with all aspects of double hung window repairs and maintenance:
  • Spiral balance replacement
  • spring balance replacement
  • counter-balance replacement
  • lock replacement
  • mohair & seal replacement
  • child safety lock installation
From repairs to maintenance, replacements to installation, Lock & Roll has all your window needs covered.
Read More Request a Quote

Job booking process

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Customer submits enquiry for a quote / calls Lock & Roll

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We get in touch to book appointment

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Lock & Roll Technician arrives to assess job requirements. Pending parts availability, the job will usually be completed on the spot. If additional parts are required, the technician will return to complete.

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Pricing structure

Inspection fee - once off

Cost of the job - approved quote (parts and labour included)

No hidden costs

Common Repairs and Improvements

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Spring & Spiral Repairs

Is your window sticking, making it difficult to slide up or down? Or does it slide slam shut by itself or when you go to close it? If so, chances are the window’s springs or spirals need replacing.
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Double Hung Window Repairs

If your double-hung windows are no longer gliding smoothly up and down, or are slamming shut by themselves or when you close them, some maintenance or repairs are required to avoid any danger of them slamming shut on your fingers.
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Awning & Casement Window Repairs

Weathering and general wear and tear are the biggest contributors to issues with awning or casement windows. As both window types hinge out into the weather, it’s not uncommon to see hardware components like hinges, latches, winders and stays deteriorate with time and frequent use. 
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Chainwinder Repairs

Are you having problems with your window chain winders? Are they hard to wind in or out or, even worse, sticking so that you cannot open or close the window? With constant use and exposure to the weather, winder malfunctioning is a common problem. 
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Sliding Window Repairs

Constant use and exposure to the weather will lead to general wear and tear, or perhaps something more serious. Lock & Roll can repair your sliding windows and get them opening and closing smoothly again. 
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Timber Sliding Window Repairs

Do your timber sliding windows need replacing? With extensive experience with sliding window systems, as well as access to a large range of suitable parts for timber windows, our technicians can help you with all your requirements!
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Why Choose Us

Lock & Roll’s commitment to our customers means that we always:

  • Arrive on time or call prior to advise if running late or early
  • Stand behind our workmanship
  • Arrive clean, tidy and ready to help you

Workmanship
If our workmanship is found to be substandard, we will put things right. If this means using the services of an alternative Franchise Owner, this will be arranged for you.

Product
We honour all manufacturers’ warranty statements on all products we supply or install.

Insured
All Lock & Roll technicians have public liability insurance.

Security
Our technicians have security licenses for your peace of mind.

We Go Above & Beyond

Terry Crowdey
Terry Crowdey
13. July, 2020.
I had a very annoying design flaw in the windows of my unit which made them extremely difficult to clean. Everyone at Lock and Roll were extremely helpful, when they came out to inspect the windows they fixed the problem on all four windows in 30 minutes. It was quick painless and not expensive. Made cleaning a breeze and did it with no hassles. Great job guys you are the best.
FAST NEWS
FAST NEWS
12. July, 2020.
Good job done
Moira M
Moira M
21. May, 2020.
I found these guys to be extremely prompt, really friendly and highly professional.I would highly recommend them.
Kathleen Smith
Kathleen Smith
5. December, 2019.
Have had a great experience twice with Lock and Roll. They fixed two sliding doors for us and charged very reasonably. One door has a pre-existing problem with the frame, that needs replacing, something that Lock and Roll don't do, but because of this the door came off it's track again a few weeks later. They came out for free to put it on the track again. Tradesmen have all had a great, friendly, professional manner and are well presented so would recommend Lock and Roll for any window or sliding door repairs.
Julienne McCarthy
Julienne McCarthy
22. February, 2019.
David came to service our bifold doors. He and his assistant were friendly, helpful and very efficient. Pricing was also reasonable. Would not hesitate to call Lock & Roll again. Thanks for giving us back the freedom to use our outdoor room again.
Adam Epstein
Adam Epstein
21. February, 2019.
Excellent service all round. For a fraction of the price of new sliding doors, Sean & his team fixed old sliding doors and installed new locks and seals. Doors are like new.
Ken Levien
Ken Levien
19. February, 2019.
Repaired our sliding windows and was quoted $150 call out fee plus $149 for parts . It was determined that no parts were needed , only adjustment to existing parts was necessary taking 15 minutes. Charged $150 plus $120 technicians fee which I considered a “rip off “ ( I was not informed, prior, of a “technicians fee”). Subsequent to my complaint of overcharging I was contacted by their company Director who apologised for the overcharge and made an appropriate refund. They are therefore to be commended to the prompt response to the complaint and the satisfactory outcome.
PHIL MCNUTT
PHIL MCNUTT
10. February, 2019.
I can't speak highly enough of Lock & Roll. On time, did a great job with the repair and even offered to fix something else for me since he was already there at no extra charge!
Google rating score: 4.2 of 5, based on 20 reviews

Kathleen Smith

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Have had a great experience twice with Lock and Roll. They fixed two sliding doors for us and charged very reasonably.

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One door has a pre-existing problem with the frame, that needs replacing, something that Lock and Roll don't do, but because of this the door came off it's track again a few weeks later. They came out for free to put it on the track again. Tradesmen have all had a great, friendly, professional manner and are well presented so would recommend Lock and Roll for any window or sliding door repairs.

Daniel Hou

greview

Impressive professional attitude. Mark came to repair my double hung trend windows.

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I was very happy with the result already but he just kept on working on it for more than 30 minutes to get better balance and smooth movement. Many thanks.

Julienne McCarthy

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David came to service our bifold doors. He and his assistant were friendly, helpful and very efficient.

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Pricing was also reasonable. Would not hesitate to call Lock & Roll again. Thanks for giving us back the freedom to use our outdoor room again.

Adam Epstein

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Excellent service all round. For a fraction of the price of new sliding doors, Sean & his team fixed old sliding doors and installed new locks and seals. Doors are like new.

Allan Comben

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Great service from the outset. Sean initially explained that they didn't have in stock the replacements for our size windows.

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About 2 weeks later contacted us to arrange a fresh date and time. Arrived within about 5 minutes of appointed time. Respectful of our property, worked quickly and quietly. On completion of the job got us to check the work. made some suggestions. Paid, and efficiently got a receipt by e-mail. Great Customer service.

Phil Mcnutt

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I can't speak highly enough of Lock & Roll. On time, did a great job with the repair and even offered to fix something else for me since he was already there at no extra charge!

Stella Kenny

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I had Robert and his colleague repair my security door and lock. I highly recommend these two young professional gentlemen.

Paul Ceccato

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Fixed my wooden bifold doors that opened out on to my deck so they were no longer stuck. Satisfied customer.

Chookie Inthebackyard

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Prompt and fast, because they were concerned about my security.

Daryl L

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I had a very excellent experience with Lock & Roll who fixed my 40year old aluminium windows and new fly screens.

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They sourced the obsolete parts and didn't leave till they were satisfied with the quality of the window movements, new seals, rubbers and rollers and an excellent price for the labour involved - i recommend totally!

Cameron Ward

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Repaired the rollers on my glass sliding door. Great job!

Grace

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Repaired the rollers on my glass sliding door. Great job!

Jie Guo

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1 sliding door I thought beyond fixing and 2 aluminium windows given a new lease of life, plus the tradesman was on time

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polite and very professional, paid a fair price but service like this I thought was a thing of the past - 100% especially to the 'tradie' who helped me at Roselands

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Alliances & Partnerships

Lock & Roll is proud to be affiliate with the following brands

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Master Lic. 000104324

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