Lock & Roll is a specialist window and door repair, maintenance & upgrade service for domestic and commercial property owners and managers.
We are a partnership between the largest privately owned hardware manufacturer in the Australian window and door industry with over 50 years industry experience and a multi-award winning franchise operation with over 25 years experience in the New Zealand window and door industry.
We are looking for dedicated and customer focused people to become Lock & Roll franchisees to meet the demand for our services.
What makes a great franchisee?
A Lock & Roll Franchise Provides Flexibility
If you’re a practical, hands-on sort of person who loves engaging with people, you’re almost there.
If you like D.I.Y, you’ll probably find the hands-on side of the business pretty straight forward, however to create a great business you’ll need to be good at some other things.
Our best operators are people people. They’re out-going and personable with a sunny disposition. They also have good organisational skills with an attention to detail and most importantly they have a real drive to succeed.
Flexibility
LOCK & ROLL CUSTOMERS
Lock In Your Future With A Franchise
Our customer base is growing year on year with the emergence of the Do-It-For-Me generation, changing regulations and time-poor people.
Residential, time-poor property owners
Elderly homeowners without family to assist them
Strata property and facilities managers
Commercial property owners and managers
Real estate agents
Holiday home rental managers
Educational institutions
Local authorities and government agencies
Window and door fabricators (referrals for maintenance work)
Trust
15+
Years Industry Experience
10
Years of Servicing Windows and Doors
Secure your future with Lock & Roll Now! Get in touch to learn more about a Lock & Roll franchise.
We fix windows and doors. We are experts in what we do and we do it in a way that gets us noticed.
The most common customer complaint we hear is tradesmen not showing up when planned and leaving a mess behind.
There’s nothing that riles them more than taking time out of their day to meet a tradesman, to find that he doesn’t show up and worse, doesn’t phone to say why. It’s not hard to stand out in the service industry, you just have to do the simple things well and be reliable.
We phone to book an appointment that’s convenient for our customers. We always arrive on time or phone if we’re going to be unavoidably delayed. Our vans are fully equipped so that we can get to work straight away and there’s normally no need to go away to get parts.
We are careful in our customers’ homes, tidying up before we leave and we use secure lock up procedures, so our customers can trust us to work unsupervised if need be.
Finally, we know our stuff. Our training and technical support ensures we can solve most window and door problems.
Customers make contact with us via our 1800 number or website.
Jobs and leads are automatically allocated to you from the customer call centre using a cloud-based Customer Relationship Management system. The automated customer allocation system prevents influence or interference, ensuring a reportable, fair and transparent system for the allocation of jobs.
Alternatively, customers may also come directly to you as a result of your local advertising.
Once customers are assigned to you, you’ll make direct contact with them, to arrange a time to visit, quote, deliver your services, invoice them and collect payment. Both CRM and the accounting systems are cloud based to ensure data is safe and can be accessed anywhere, anytime.
As a Lock & Roll franchisee you will be running your own business but unlike a sole trader, you’ll have the support of the following team:
Training Manager, for all on-the-job know how
Franchisee Manager, to help guide and support you as you build your business
Marketing Team, to assist you with all local advertising and marketing initiatives
Business Directors & General Manager, who have had prior experience in building successful, award-winning businesses.
Financial Controller, to guide and assist franchisees in relation to their financial operations
Catch ups
We will meet regularly to review new product developments, update operational training required, review processes and systems, ensure health & safety compliance is up to date, network with key suppliers and have a general catch up with members of the team. To keep your knowledge current we have regular new product training.
Training
Although you may already have excellent D.I.Y skills, we’ll teach you the specific skills you’ll need for our business.
We do this as part of a comprehensive induction program. You’ll get hands-on experience and also have the opportunity to ride alongside existing technicians to see how they do their job.
We take you through all systems and processes relating to the business from the moment a service request arrives through to job completion, invoicing and reporting.
You’ll understand how to log service requests, use our cloud-based CRM and accounting software, access on-line help and product directories, how to order stock, how best to advertise in your market and all sorts of tips and tricks. We make sure you have a huge amount of help and know-how well before you start. You are not alone but part of a team.
Operational in-field support
Every one of our Franchisees will encounter an issue that they need assistance with from time to time; you’ll be no different.
Our training manager is your dedicated problem solver, available at the end of a phone call to help guide you or we will meet you on site. You’ll also have access to web-based information that provide tips and ticks other Franchisees have encountered and shared. If you have the time to expand your knowledge and continuously up-skill, you’ll not only find the work easy to complete, you’ll have happy engaged customers who share their experience with others.
Finances & administration
If this is the first time you’ve been in business you’ll love our simple and intuitive cloud-based accounting and CRM software. You’ll be able to monitor your business in real-time which is essential for keeping track of service requests, customer payments and understanding your costs and profits. On top of this we’ll provide monthly management reports in plain English. You’ll find it easy to understand your numbers and you don’t need to spend hours reporting information. We will also help you set up your accounting system. We are here for support and help.
Getting kitted out
While you are training, we make sure all the other things you need are set to go including:
Branding, fitting out and stocking your van
Ensuring you have the tools you’ll need
Setting up any software, apps and payment portals you’ll need
Ordering your uniforms
Printing business cards
Getting a supply of advertising material to you
Arranging local start-up advertising
Getting your mobile phone set up to our group buying deal
To make an informed Decision, it is important that you seek independent advice before you commit to a Franchise.
We will provide you with as much information as possible, but we require you to do your own research as well. Some of the things you should consider are:
What income requirements you’ll need from the business to meet your personal commitments and whether this is realistic
Who will be involved in the business on a day-to-day basis
What skills you might need to develop
Who will be managing the books and collecting payments
If you’re interested in exploring a Lock & Roll Franchise, let’s have a no-obligation chat.
1. Get in touch
After you contact us about joining to the Lock & Roll brand, we’ll get in touch for an initial discussion about becoming a Lock & Roll Franchise Partner where we are also happy to answer any questions you may have.
2. Face-to-face video meeting
We will arrange a formal meeting to discuss further details about our Lock & Roll franchise, the service industry that we operate within and lastly, we will discuss with you the marketing areas that are available. In this meeting, we also discuss the growth opportunities that exist within those areas.
3. Formal Application
You can now fill out a franchise application. This helps us get to know you so we can better provide guidance and support throughout your initial training and into your Lock & Roll journey. Among other things, we’ll ask questions about you, your financial situation and current business financials. We will also ask you to sign a deed of confidentiality so that we can provide you with further confidential information.
4. Discovery Day
You’ll be invited to our world-class support centre and training facilities in Sydney. Here, you’ll begin the process of ongoing training and support that is the hallmark of franchising the Lock & Roll way.
5. Legal Disclosure and Due Dilligence
After signing our Deed Of Confidentiality (DOC), you’ll receive a Franchise Disclosure Document (FDD) outlining important information about Lock & Roll, our business model and every aspect of our business relationship with you so you can make an informed decision and complete your due diligence.
6. Official Approval
We’ll be in touch again to discuss your decision to become a Lock & Roll Franchise Partner, learn more about you and answer any more questions you may have. Once we have all the necessary legal documentation, and your application has been approved, you’ll receive your formal franchise agreement.
7. L&R School
Your L&R School training will ensure you have the know-how to run your business as a fully-fledged Lock & Roll Franchise Partner.
8. Day One
With your mobile service vehicle fully stocked you are ready to operate as part of the Lock & Roll family.
9. Ongoing Support
Your success is our success, so our support doesn’t end the day you open. Instead, we offer ongoing support and training in case you want to go over anything a couple more times. We’re excited to watch you grow and succeed as you franchise the Lock & Roll way!