Job Cancellation Policy

Client Cancellation of Job

This outlines the position of Lock & Roll in relation to the cancellation of jobs by clients.

First cancellation with: 

  • More than 24 hours’ notice – no cancellation fee
  • Less than 24 hours’ notice but job immediately rebooked – no cancellation fee
  • Less than 24 hours’ notice and job not rebooked at the time of cancellation – Cancellation Fee

Second cancellation and further cancellations – Cancellation Fee to be charged.

Half and Full Day Appointments: 

  • 3 business days notice - no cancellation fee
  • Less than 2 business days notice but job is immediately rebooked - no cancellation fee
  • Less than 2 business days notice job not rebooked - 12.5% of Estimate cost charged
  • Less than 1 business day notice but job is immediately rebooked - no cancellation fee
  • Less than 1 business day notice job not rebooked - 25% of Estimate cost charged
  • Day of Repair Notice/Missed Appointment/No Notice - 50% of Estimate Cost charged


 

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