Lock & Roll Franchises

As a Lock & Roll franchisee you will be running your own business but unlike a sole trader, you’ll have the support of the following team:

Training Manager,
for all on-the-job know how

Franchisee Manager,
to help guide and support you as you build your business

Marketing Team,
to assist you with all local advertising and marketing initiatives

Business Directors & General Manager,
who have had prior experience in building successful, award-winning businesses.

Financial Controller,
to guide and assist franchisees in relation to their financial operations

Catch ups

We will meet regularly to review new product developments, update operational training required, review processes and systems, ensure health & safety compliance is up to date, network with key suppliers and have a general catch up with members of the team. To keep your knowledge current we have regular new product training.

Training

Although you may already have excellent D.I.Y skills, we’ll teach you the specific skills you’ll need for our business.

We do this as part of a comprehensive induction program. You’ll get hands-on experience and also have the opportunity to ride alongside existing technicians to see how they do their job.

We take you through all systems and processes relating to the business from the moment a service request arrives through to job completion, invoicing and reporting.

You’ll understand how to log service requests, use our cloud-based CRM and accounting software, access on-line help and product directories, how to order stock, how best to advertise in your market and all sorts of tips and tricks. We make sure you have a huge amount of help and know-how well before you start. You are not alone but part of a team.

Operational in-field support

Every one of our Franchisees will encounter an issue that they need assistance with from time to time; you’ll be no different.

Our training manager is your dedicated problem solver, available at the end of a phone call to help guide you or we will meet you on site. You’ll also have access to web-based information that provide tips and ticks other Franchisees have encountered and shared. If you have the time to expand your knowledge and continuously up-skill, you’ll not only find the work easy to complete, you’ll have happy engaged customers who share their experience with others.

Finances & administration

If this is the first time you’ve been in business you’ll love our simple and intuitive cloud-based accounting and CRM software. You’ll be able to monitor your business in real-time which is essential for keeping track of service requests, customer payments and understanding your costs and profits. On top of this we’ll provide monthly management reports in plain English. You’ll find it easy to understand your numbers and you don’t need to spend hours reporting information. We will also help you set up your accounting system. We are here for support and help.

Getting kitted out

While you are training, we make sure all the other things you need are set to go including:

• Branding, fitting out and stocking your van
• Ensuring you have the tools you’ll need
• Setting up any software, apps and payment portals you’ll need
• Ordering your uniforms
• Printing business cards
• Getting a supply of advertising material to you
• Arranging local start-up advertising
• Getting your mobile phone set up to our group buying deal
• Insurance and regulatory requirements